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Registration

You can register by clicking on the "Sign-up" link at the top right corner of the homepage. Please provide the information in the form that appears. You can review the terms and conditions, provide your payment mode details and submit the registration information.
No. Registration on NagadHat.com is absolutely free.
You can surf and add products to the cart without registration but only registered shoppers will be able to checkout and place orders. Registered members have to be logged in at the time of checking out the cart, they will be prompted to do so if they are not logged in.
Each email address and phone number can be associated with one Nagadhat account only.

Account Related

My Account is the section you reach after you sign-in at Nagadhat.com. My Account allows you to track your active orders, credit note details as well as see your order history and update your contact details.
You need to enter your Mobile number on the Sign-in page and click on forgot password. An OTP will be sent to your Mobile. With this, you can change your password. In case of any further issues please contact our customer support team.
My Shopping List is a comprehensive list of all the items previously ordered by you on nagadhat.com. This enables you to shop quickly and easily in future.

Payments

You can pay for your order on nagadhat.com using the following modes of payment: a. We are accepting online payment. b. Mobile Banking: Bkash | Rocket | Nagad c. Cash on Delivery * Delivery charge you have to pay in advance.
Cash on delivery means that you can pay for your order at the time of order delivery at your doorstep.
If we are not able to delivery all the products in your order and you have already paid for them online, the balance amount will be refunded to your Cash Balance as store credit and you can use it at any time against your future orders. Would you want it to be credited to your bank account please contact our customer support team and we will refund it back on to your card.
Once you are done selecting your products and click on checkout you will be prompted to select delivery slot and payment method. On the payment method page there is a box where you can enter any voucher code that you have. The amount will automatically be deducted from your invoice value.

Delivery Related

Once you are done selecting your products and click on checkout you will be prompted to select delivery slot. Inside Dhaka your order will be delivered to you on next day and Outside Dhaka within 3 days.
We have a dedicated team of delivery personnel and a fleet of vehicles operating across the city which ensures timely and accurate delivery to our customers.
Inside Dhaka city 60 taka and outside Dhaka 150 taka.
We try our best to source the best quality items for you but if you are dissatisfied, you can always send them back with the delivery person. If you forget to do that, you can call us within 24 hours and we will replace the item for free.
It’s very easy to check order status. Just click on “Order Track” and type your Order number.
You can cancel an order by contacting our customer support team.

Customer Related

Our customer service team is available throughout the week, all seven days from 9:00 am to 9:00 pm. They can be reached at +880 9602 444 444 or via email at [email protected]
No, we are a purely internet based company.
What are the modes of refund? The amount will be refunded to your nagadhat.com account to use as store credit in your forthcoming purchases. In case of credit card payments we can also credit the money back to your credit card. The money will be credited back to your account in 7-10 working days. Please contact customer support for any further assistance regarding this issue.
No, there is no expiry date on the account balance.